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FAQ for Individuals

Simple answers to manage your finances with Berentix.

How do I open a personal account with Berentix?

Sign up online in just a few minutes with your email and ID verification. Once approved, you’ll have instant access to your account.

Can I hold multiple currencies in my account?

Yes, you can manage EUR, USD, GBP, and other currencies in one account for global use.

How do I set up savings goals?

Create a goal, assign an amount, and track your progress automatically with smart reminders.

Can I split bills with friends or family?

Yes, you can share expenses directly within the app for rent, dinner, or subscriptions.

Are my transfers instant and secure?

All transactions are encrypted, processed in real time, and monitored with fraud protection.

Do I get a virtual or physical card?

Yes, you can instantly generate a virtual debit card and order a physical card for global use.

Is there a fee for international transfers?

Standard plans include low fees, while Premium plans offer fee-free transfers within set limits.

Can I track my spending and budgets?

Yes, the app provides detailed insights, spending categories, and AI-powered budget suggestions.

What happens if I lose my card?

You can instantly block your card in the app, and order a replacement in just a few clicks.

How can I contact support?

Support is available by email, phone, and in-app chat — with 24/7 access for Premium users.

FAQ for Business

Clear answers to common questions about managing your business with Berentix.

How do I open a business account?

Register online, upload your company documents, and complete KYC verification. Once approved, your account will be ready to operate.

Can I add multiple users to my business account?

Yes, you can create roles for your finance team, employees, or partners with customized permissions.

Does Berentix support multi-currency accounts for businesses?

Yes, you can open and manage accounts in EUR, USD, GBP, and other major currencies for global operations.

Can I integrate Berentix with my accounting software?

Berentix offers API integrations for ERP and accounting platforms, making reconciliation seamless.

Are international payments supported?

Yes, you can send and receive international transfers with competitive FX rates and low fees.

Can I manage payroll through Berentix?

Yes, businesses can process batch payments, making payroll fast and efficient.

How secure are my business transactions?

All transactions are protected with encryption, fraud detection, and compliance with EU regulations.

What support options are available for businesses?

Businesses receive priority support via email, phone, and a dedicated account manager for Enterprise clients.

Can Berentix help with compliance and AML requirements?

Yes, our platform is fully compliant with EU regulations, offering automated KYC and AML checks for your transactions.

Is there a limit to business transactions?

Limits depend on your plan. Enterprise accounts enjoy higher or custom transaction limits tailored to your business.